Gaming Squad Terms & Conditions

Terms & Conditions

Gaming Squad is referred to as ‘GS’.

Booking Confirmation

50% deposit required.  Booking confirmed once we have acknowledged receipt of your payment.  Deposit is 50% of the cost of hiring the van plus any surcharges.  Remaining balance needs to be paid 3 days before event starts. You are paying for the hire of our mobile party venue.  All prices shown inclusive of VAT.

Cancellation Policy

If you need to cancel your party for whatever reason please call us on 01446 327 111. You can either cancel outright or we offer a free cancel and transfer option, which allows you to move your party booking to a new party date completely free of charge.

If you choose this option please provide us with a new party date within 30 days of cancelling. Your new party date can be up to 1 year away from your original party date. Any deposit you have paid will  be moved to your new party date.

If you don’t wish to transfer please notify us. Once we have responded you will get a refund as follows: –

  • 100% refund of monies received when you notify us 4 weeks or more prior to event start date.
  • 50% refund of monies received when you notify us within 2-4 weeks prior to event start date.

Unfortunately no refund of monies can be issued if you notify us within 2 weeks of the party starting.

Written proof of the date you asked for cancellation must be supplied if requested.

Payment terms

Payment by bank transfer or debit/credit card is preferred. Cheques not accepted. Payment by BACS is free. Payment by any other means incurs a 4% increase in your final invoice. If paying by cash please provide exact money. We don’t provide change.

Unforeseen Circumstances & Liability

We do everything in our power to ensure we arrive on time and deliver a memorable gaming experience for you and your guests. There are occasionally issues beyond our control that get in the way.

In circumstances such as serious illness, severe weather or any other circumstance which would subject GS or any of its employees or any of its participants to danger we reserve the right to cancel, alter or delay your booking. We will inform you of any such issue as soon as possible and offer alternative arrangements.

In the event of traffic or other circumstances beyond our control preventing us from being able to fulfil your booking our liability shall be limited to a refund of any monies paid in relation to the contracted event.  A pro rata reduction in the party hire fee will be paid in the event of a delayed start only if you fail to receive the full time you paid for. No further compensation will be paid irrespective of any loss of earnings.  Depending on the situation we will also offer to exchange the booking to another date.

Day of the party

If the party starts later than the agreed time because GS were not ready (except for unforeseen circumstances – see above for further info) then we will continue until you have had the time you paid for. If the party is delayed because you do not turn up on time the party will still finish at the agreed time. If no-one turns up within 30 minutes of the agreed start time then GS will leave and no refund will be given. Please make sure someone is available up to 30 minutes before party to allow us to set the van up.

Safety of Participants

Employees of GS reserve the right to send away any person who in their judgement is found to be unmanageable or a danger to the safety or enjoyment of others. In this event no refund will be given to said individual(s) nor to the party in cases where this leads to a cancellation of the booking. Any additional costs involved in removing said participant(s) will be borne by the client.

Minimum age for children’s parties is 7 years old. For 7 year old parties we only accept a maximum of 10 people on the van at any one time. Any children aged 6 or under must be accompanied by a responsible other throughout their stay on the van.

For the comfort, health and safety of all concerned, there will be no smoking during any of the activities. The Company will accept no liability for problems arising from failure to accept and/or respond to the authority and instructions of the appointed staff.

Age Appropriate Gaming

The Company will not allow individuals to play games, which are not of a suitable age rating. The age appropriateness of games is set by PEGI and is now governed by UK law.

Food and Drinks

No food and drinks to be bought on or consumed within the van.

Media Rights

Photographs, videos and other recorded media taken during your event may be used by GS for marketing or advertising purposes. If this is unacceptable please notify us beforehand.  Any material published that you are unhappy with will be removed upon request.  Safeguarding of children is of paramount importance to all of us at GS.

Damages

In the event of any damages caused by participants to vehicles or GS equipment, except by fair wear and tear, the client will be charged the full replacement cost. Any damages must be reported to a member of GS immediately.

Under no circumstances can we be held responsible for any damage to driveway or ground’s that is considered to be caused by our vehicle, crew or party goers. It is the party organiser’s responsibility to ensure the grounds are suitable to support our vehicles and where unsure to seek advice from a qualified person.

Event Information

All information given in any literature produced by or on behalf of GS is given in good faith and is intended as a guide to services available and may be altered without notice to suit differing seasonal or other conditions. All information is correct at time of going to press.

Complaints Procedure

If you have any complaint during your booking, please notify your GS representative immediately. We will do our utmost to find a satisfactory solution. In the event that you are not satisfied then please explain in writing to the owner of GS as soon as possible after the date of your booking. Your feedback is important and will be treated as such.

Insurances

The Company is covered by all necessary insurances.

Company Details

Gaming Squad
Gaming Squad House, Cei Tir Y Castell, Barry